Front Desk / Call Center at Caggiano Orthodontics

Job Description

Job Description

Description : Job Summary :

The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey.

Key Responsibilities :

• Greet patients with a friendly, professional demeanor
• Answer phone calls, texts, and emails promptly and professionally
• Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9]
• Maintain and update patient records accurately
• Handle patient check-in and check-out processes
• Collect and process co-pays and payments
• Coordinate with clinical staff to ensure timely patient flow
• Maintain a clean, organized, and welcoming front office area
• Assist with insurance verification and claims when needed
• Support marketing and patient engagement efforts (referrals, reviews, contests, etc.)
• Uphold HIPAA compliance and patient confidentiality at all times

Qualifications :

Preferred Soft Skills :

Requirements :