Analyst – IT Problem Management (Root Cause Analysis Investigations)

Company : MMC Corporate Description : We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.

Analyst – IT Problem Management (Root Cause Analysis Investigations)

• Ensures data accuracy and facilitates reporting on problem trends within the organization.
• Analyzes and addresses weaknesses to improve overall service delivery.
• Requires a strong understanding of IT service management, data analysis, and problem-solving.
• Identifies data quality issues and resolves problem records promptly.
• Detects process gaps and alerts Problem Managers to anomalies for resolution.

We will count on you to :

What you need to have :

What makes you stand out :

Marsh McLennan (NYSE : MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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