Strategic Customer Success Manager

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

Serve as the primary point of contact for enterprise-level clients, ensuring timely and high-quality deliverables

Translate client goals into actionable marketing objectives and oversee all campaign activities

Identify growth opportunities within accounts and support renewals and expansions

Required Qualifications

7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing

Proven experience managing enterprise or multi-brand clients with complex marketing automation

Strong working knowledge of platforms such as Iterable, Braze, or Salesforce Marketing Cloud

Demonstrated expertise in project management and overseeing multiple workstreams

Experience mentoring or coaching junior team members or project coordinators preferred