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Outreach Associate

Outreach Associate

Brooklyn Public LibraryBrooklyn, NY, US
30+ days ago
Job type
  • Full-time
Job description

Overview

Reporting directly to the Immigrant Services Coordinator, the Outreach Associate will be responsible for coordinating language access projects and cultural heritage programming in the Library’s Outreach Department. The Associate works with cultural groups and artists to host multilingual and multicultural programs in neighborhood libraries. The Associate will also work closely with public service staff, as well as Marketing and Communications and Information Technology departments, to manage translation projects and interpretation for library services as needed. The Associate will provide training and support on the development and delivery of programs and service responsive to the diverse needs of the multi-lingual and multi-cultural communities of Brooklyn.

Responsibilities

  • Support branch staff to deliver an annual series of multilingual programs in libraries.
  • Serve as liaison with Marketing and Communications to create promotional materials for multi-cultural and multilingual programming.
  • Manage communications and contracting with artists, performers and program facilitators.
  • Coordinate language testing and certification for staff and volunteers.
  • Collaborate with Marketing and language access team to manage the workflow of translation requests including documents, multilingual webpages, and promotional materials.
  • Share regular updates of cultural programs and performers with branch staff.
  • Identify new cultural groups and artists to build cultural partnerships and provide multilingual and multicultural programming in neighborhood libraries.
  • Provide guidance and training to library staff about language access procedures, tools and best practices.
  • Track and report program data as needed.
  • Conduct outreach to community organizations to connect new users with library services.
  • Represent BPL at events and conferences.
  • Perform related duties as required

Qualifications

Education and / or Certification

  • Bachelor’s Degree required
  • Complete BPL training in interpretation and translation during the first 6 months of employment

    • Skills & Abilities

  • Successfully demonstrated public library experience and leadership skills appropriate to the position
  • Experience providing translation and interpretation
  • Ability to handle multiple priorities
  • Bi-lingual in English and Spanish, Chinese languages, Russian, Polish, Bengla, Arabic, Urdu, Russian or Kreyol
  • Experience with Asana, Airtable and other project management software a plus.
  • Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library
  • Demonstrated commitment to providing consistent, high-quality public services
  • Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations
  • Ability to work well independently and collaboratively across the Library to get things accomplished
  • Ability to pay close attention to detail while keeping the bigger picture in mind
  • Creativity, flexibility, and initiative in accommodating community and staff needs
  • Commitment to diversity and inclusion
  • Knowledge of multicultural and multilingual public programming
  • Knowledge of library policies and procedures a plus
  • Ability to work well independently and collaborate with library staff to implement programming
  • Required to work evenings and weekends as needed

    • Physical Demands

  • Lifting materials (shelving, moving, etc.)
  • Standing for long periods
  • Bending, Stooping, or crouching
  • Public service within the community (ex. outreach, school visits, fairs, etc.)

    • This position is in the Bargaining Unit. The hiring salary is $37,730.

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    Outreach Associate • Brooklyn, NY, US