Customer Service Assistant

Job Description

Job Description

Description

iBUYPOWER is looking for a Customer Service Assistant to join our ASD Team. They are responsible for supporting the Customer Service and Technical Support staff with various requests and needs, such as locating and retrieving orders for the staff to process cancellations or make changes, updating logs, transferring paperwork and orders to various departments. The candidate should be detail-oriented, organized, hard-working, have willingness to learn, have good communication skills, and self-motivated to provide effective support in a fast pace environment.

Key Responsibilities

• Provide administrative support to the company via CSS, Tech, and other departments as necessary
• Communicate information clearly to department representatives when it comes to issues with sales orders / RMAs
• Process sales orders, order cancellations, and RMAs for the CSS and Tech departments
• Monitor and update CSS department logs to keep the department informed
• Retrieve orders from the warehouse for processing of order changes and cancellations
• Update data for reports in support of the company
• Data entry of orders, performance metrics, and tracking records
• Aid departments in creating a training timeline / program to ensure smooth transition for new employees
• File and follow-up on shipping claims for shipped products
• Maintain inventory control / transfers for repair parts and assist in quarterly inventory counts, as assigned
• Other administrative duties as necessary

Qualifications

Benefits