POS Network Engineer

Job Description

Job Description

We are looking for a skilled and empathetic POS Network Engineer to join our team in Chicago, Illinois. In this long-term contract role, you will play a critical part in managing and optimizing network systems while ensuring seamless operations across various platforms. This position requires strong networking expertise, excellent interpersonal skills, and a proactive approach to technical problem-solving.

Responsibilities :

• Administer and maintain user accounts, roles, workflows, and security settings in alignment with organizational policies.
• Conduct routine system upkeep, including updates, backups, patching, and preventative maintenance to enhance system reliability and security.
• Monitor and evaluate system performance metrics and data trends to identify opportunities for optimization and automation.
• Deliver technical support and training to end users, including restaurant managers and corporate staff, both remotely and on-site.
• Collaborate with vendors, service providers, and internal teams to troubleshoot issues, manage licenses, and implement new technologies.
• Assist in planning, testing, deploying, and documenting system updates and enhancements.
• Support technology rollouts for new restaurant openings, relocations, and remodels.
• Maintain accurate records of IT assets, licenses, and equipment inventory.
• Participate in after-hours support rotations to address critical system issues.
• Develop and update documentation such as user guides, troubleshooting manuals, and system configurations.
• Proficiency with Cisco routers, Cisco ASA, Palo Alto firewalls, and Border Gateway Protocol (BGP).
• Experience with restaurant or retail-specific systems such as Toast, D365, Aloha, Micros, Breadcrumbs, or Shift4.
• Strong networking expertise with a preference for hands-on experience over systems knowledge.
• High emotional intelligence and ability to empathize with end users, particularly in restaurant or retail environments.
• Adept at working collaboratively in a smaller team setting with a friendly and proactive attitude.
• Familiarity with technology configurations and administration, especially during system transitions.
• Excellent troubleshooting skills and ability to provide user-focused solutions.
• Willingness to work onsite five days a week during onboarding, with potential flexibility thereafter.