Quality Assurance & Care Coordinator, Front Door Diversion

Description

The Front Door Diversion Quality Assurance & Care Coordinator is a member of Thresholds Intake Department. The focus of the team is on member satisfaction, service efficacy and availability and member outcomes. The team ensures that funder expectations are being met in service delivery and are available to offer support, guidance and deliver hands-on training for improvement.

The Front Door Diversion Quality Assurance and Care Coordinator serves as the liaison between the agency, IDHS and subsidy administrators. The Quality Assurance and Care Coordinator monitors service delivery and outcomes by maintaining frequent contact with the community service providers, the Thresholds treatment teams, subsidy administrators and direct contact with the members. This role is responsible for the reporting of member transition status and outcomes to all parties involved.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for in-depth review and evaluation of operational systems, documentation and service delivery according to the expectations and regulations of the various funding sources and with the highest professional standards. This may include, but is not limited to, the standards and documentation requirements as established by : CARF, Medicare, Medicaid, IDHS, DMH, DOA, CILA, DOL, DORS and / or DCFS.
• Identifies areas for improvement and in collaboration with the Program Director, develops actions plans.
• Makes recommendations regarding additional training needed for staff. Provides direct hands-on training.
• Responsible for helping Programs create and enhance a therapeutic environment.
• Attends and participates in task force meetings and other agency-wide committees as assigned.
• Monitor service delivery and availability of needed supports through direct contact with the member and ensures that all basic needs are being met. This requires face to face meetings with member or guardian, treatment teams and external collateral to identify goals, objectives, specific mental health services needed and identification of staff responsible for delivering the services.
• Advises direct service staff regarding appropriate responses to members' needs.
• Develops criteria by which to review the delivery of all departmental services and make recommendations to assure they operate using the values and principles of recovery.
• Provides accurate and timely information to superiors on all topics and issues related to the operation of the agency and the wellbeing of its staff and members.
• Oversee weekly reporting for submission to IDHS.
• Document Thresholds and IDHS Quality Indicators across transition. Create and complete agency reports for submission to IDHS and the Court.
• Acts as an additional clinical eye and facilitates communication between all internal and external treatment providers and supports.
• Participates in Critical Case Review Panel calls with the state and completes needed follow up in collaboration with the Program Director.
• Travels to work sites (SROs, hospitals, etc.) throughout Chicago and the surrounding suburbs, spending approximately 50% of the week in the community and 50% of the time in the office.
• Other duties as assigned.

MARGINAL DUTIES & RESPONSIBILITIES

EDUCATION

EXPERIENCE

SKILLS / CERTIFICATIONS

WHAT SETS THRESHOLDS APART

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more.

One of the oldest and largest mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to work for, several years in a row.

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