Physician Liaison - Full Time

Physician Liaison - Full Time

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do : respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

o Medical, Dental, Vision

o PTO

o Retirement Matching

o Tuition reimbursement

o Discount programs

o FSA (Flexible Spending Accounts)

o Identity Theft Protection

o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary :

This position serves as the primary liaison between Williamson Health and the physician population to foster relationships through targeted visits and issue resolutions to drive referral patterns and volume. The Physician Liaison will serve as a critical link between internal clinical departments and external referring providers, fostering two-way communication, promoting hospital services, and driving referral growth. This role combines business development, strategic outreach, and service excellence to expand the hospital’s market share and enhance the patient referral experience.

Position Requirements :

Formal Education / Training :

Bachelor's degree in healthcare administration, business, marketing, or related field (required); Master's degree preferred.

Minimum 3 years of experience in healthcare business development, physician relations, or clinical sales.

Experience working in a hospital, medical group, or healthcare network strongly preferred.

Equipment and Skills Training :

Computer software experience : Microsoft Office Suite including Word, Excel, Power Point and Outlook. Experience with database programs a plus. Exceptional interpersonal and communication skills with a strong customer service orientation.

Proven ability to develop trust with physicians and healthcare providers.

Strategic thinker with strong problem-solving skills and business acumen.

Proficiency with CRM software, Microsoft Office Suite, and data analysis tools.

Highly organized, self-motivated, and goal-oriented with the ability to work independently.

Physical Environment :

Professional office environment, in addition to outside corporate and community event locations as deemed necessary by the department’s work plan.

Physical Effort :

Ability to stand up to four hours at time, load and unload boxes for special events outside WH. Must exhibit strong communication skills-–both verbal and written.

Key Results :

Develop and maintain strong, collaborative relationships with referring physicians, practice managers, and key decision-makers.

Conduct regular in-person practice visits to promote health system services and address referral patterns and concerns.

Facilitates Provider Communications including but not limited to : Newsletter, Emails, and Surveys.

Participates in Physician Events including Doctors Day, Annual Credentialing, Holiday parties, etc.

Work collaboratively with marketing, medical staff office, service line leaders, and health system administration to identify and execute opportunities for referral growth as well as provider satisfaction and recognition activities.

Monitor referral data and trends to identify gaps and opportunities.

Facilitates New Provider Orientations including tours and manuals.

Manages Health System CME licenses opportunities including creation and distribution of certificates and attendance records.

Serve as the feedback loop between community physicians and health system leadership, escalating concerns and tracking resolution.

Works with Marketing Team on physician led activities including videos and photos.

Provide regular reports on referral activity, visit outcomes, and business development metrics.

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