Learning and Growth Operations Manager

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here.

The Position

Job Title

Learning and Growth Operations Manager

Job Description

Summary

The Learning and Growth Operations Manager is responsible for the strategic governance and operational oversight of enterprise-wide Learning and Development (L&D) programs. This role ensures alignment of all L&D effortsincluding learning content, facilitation, and program deliverywith organizational goals and quality standards. The Manager leads the instructional design function and supervises staff responsible for content development and program architecture.

This position owns and evolves the Learning Partner Program, an internal certification program for all trainers and learning partners across the organization.

Additionally, the Manager collaborates with business leaders, Line of Business (LOB) Trainers, and other stakeholders to drive adoption of consistent L&D practices, optimize learning journeys within the LMS, and evaluate program effectiveness through data and key performance indicators (KPIs).

Major Duties and Responsibilities (Essential Functions)

• Provide governance and oversight for L&D initiatives across the organization, ensuring alignment with strategic objectives.
• Provide program support, governance of standards and objectives, and program oversight current and future tracks of the ElevateU rotational learning program.
• Manage the instructional design team, including project prioritization, resource allocation, and adherence to design standards and best practices.
• Lead the ongoing development, implementation, and management of the Learning Partner Program, including internal certification pathways.
• Consult with LOB leaders and Business Managers to support training strategy, content development, and instructional delivery methods.
• In partnership with LOB leaders, evaluate training program effectiveness by analyzing participant feedback, business impact, and KPI outcomes; make data-driven recommendations for improvements.
• Maintain governance of shared resources, content standards, and instructional quality across LOB training teams.
• Oversee regular audits of training programs compliance with established standards and expectations.

Additional Duties and Responsibilities

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Working Conditions

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations : Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer

To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.