Senior Distribution Services Representative

Summary of Job Description :

The Senior Distribution Services Representative is responsible for providing timely responses to distribution issues based on daily interaction with all levels of Operations, distributors, and key stakeholders to resolve day-to-day and complex third-party distributor service issues. This position collaborates with Operations and internal and external stakeholders to improve distribution performance, fostering open communication and continuous improvement initiatives. The Senior Representative analyzes performance data of distribution partners to ensure alignment with service excellence, cost efficiency, and quality standards and monitors distributor performance metrics against agreements. This position leads initiatives to enhance domestic and international supply chain processes and participates in contingency planning and crisis management efforts.

Job Responsibilities :

• Responsible for providing timely responses to distribution issues.
• Interacts daily with all levels of Operations, distributors, and key stakeholders to resolve day-to-day and complex third-party distributor service issues.
• Collaborates with Operations and internal and external stakeholders, to improve distribution performance, fostering open communication and continuous improvement initiatives.
• Follows communication standards and protocols with internal and external stakeholders.
• Identifies areas for improvement through operational and stakeholder feedback and makes recommendations.
• Leads initiatives to enhance domestic and international supply chain processes and participates in contingency planning and crisis management efforts.
• Analyzes performance data of distribution partners to ensure alignment with service excellence, cost efficiency, and quality standards, while identifying areas for enhancement opportunities.
• Monitors distributor performance metrics against agreements and resolves service issues through daily interactions with Operations, distributors, and internal stakeholders.
• Serves as a liaison between Panda distributor partners, Operations and key stakeholders, gathering insights to resolve distribution issues and enhance collaboration.
• Participates in Regional Operations Meetings and conducts store visits to identify region-specific challenges and gather insights. Develops and implements corrective actions in collaboration with distributors.
• Analyzes data and provides insights that contribute to improved operational efficiency and transparency.
• Collaborates with stakeholders to support initiatives to improve supply chain systems that enhance operational transparency.
• Assists in the design and execution of training programs aimed at enhancing the skills, knowledge, and performance of the Distribution Services team.
• Proactively supports high-priority, cross-functional projects and special initiatives.
• Collaborates with leadership to identify areas for improvement and drives initiatives to ensure continuous operational excellence and team growth.

How we reward you :

Your background & experience :

Work Environment :

Pay Range :  P3 : $80,000 - $126,500 / Annual

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.  If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.