Key Account Manager

Job Description

Job Description

Exciting Opportunity for a Sales Professional

Key Account Manager - Cleveland OH Market

Woodrow is a growth-oriented company. Since 1967, Woodrow has been a trusted provider of product identification solutions, including graphic overlays, labels, decals, nameplates, and decorative trim, as well as contract assembly services. Our commitment to reliability, quality, and on-time delivery has earned us top ratings from Fortune 500 manufacturers and other customers. Our team of experts, with an average of over 20 years of experience in the industry, ensures that we consistently deliver top-notch solutions that meet and exceed our customers' expectations. All products are proudly made in the USA.

We are a collaborative, friendly team-oriented work environment focused on growth.

Woodrow is seeking a self-motivated Key Account Manager.

Job Description :

This national role is responsible for increasing sales volume and margin with existing customers and developing new accounts across a broad market base (Aerospace, Medical Equipment, Industrial Equipment, etc.). The Key Account Manager will be responsible for driving profitable growth with key global accounts by identifying upselling and cross-sell opportunities, expanding product usage, and proposing innovative solutions. The ideal candidate will develop and execute quarterly and annual sales strategies to increase market share within target accounts. This role requires collaboration across operations, purchasing, CSRs, and finance to support customer accounts and address any emerging issues effectively. The Key Account Manager is client-focused, proactive, and solutions-oriented, with strong business acumen and expertise in strategic planning. This person is highly collaborative and skilled at navigating complex accounts, consistently delivering value that enhances the client relationship and drives sustainable growth. You will play a vital role in driving business growth by identifying and acquiring new clients. You will be responsible for building and maintaining strong relationships with potential and existing customers, understanding their unique printing needs, and offering tailored solutions that exceed their expectations. The current product portfolio comprises HMI overlays; labels; safety and construction signs; aerospace lighting, signs, and cockpit controls; electrical control panels; wire harnesses; PCBs; and fully assembled heavy equipment operator cabs.

This is a full-time position with excellent benefits and growth opportunities. We offer health insurance, paid time off, vacation and 401K.

Candidates should have in-depth knowledge and relationships with companies in Northeast Ohio and surrounding areas.

Primary Tasks and Responsibilities :

Client Relationship Management :

• Build and maintain strong, long-term relationships with clients by understanding their business objectives and providing customized printing solutions.
• Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
• Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.

Consultative Sales :

Conduct thorough needs assessments with clients to determine their requirements and recommend the most suitable products and services.

Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.

Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.

Prospecting : Identify and target potential clients in target industries through market research, networking, and industry events.

Collaboration : Work closely with the internal sales support and production teams to ensure smooth order processing and fulfillment.

Reporting : Maintain detailed records of sales activities, leads, and customer interactions in the CRM system.

Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.

Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.

Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.

Qualifications :

Deep industry experience in Aerospace, Medical Equipment, or Industrial Equipment. Strong set of existing contacts / network.

Required experience in managing and growing strategic accounts with experience developing Key Account Plans.

Strong proficiency in Microsoft Office and web-based applications

Excellent organizational, communication, project, and time management skills

Independent thinker with problem solving abilities

8-10 years of sales / account management experience

Approximately 30-50% travel

Skills / Abilities to Meet Job Requirements :

Proven track record of successful B2B sales experience.

Key account management experience managing and growing multiple key accounts with P&L responsibility.

Responsible for accounts greater than $1 million in sales

Ability to develop and implement Key Account Plans defining account strategies and sales plans to maintain and grow business.

Deep experience developing multi-faceted relationships with customers across functions including purchasing, product / material engineering, manufacturing and management.

Strong initiative to identify growth opportunities, coordinate company resources and drive customer actions and decisions.

Research, develop and implement pricing for account(s).

Successful growth of new technologies due to personal relationships with customers

Knowledge of buying influences, negotiation, purchasing processes and value-based solution selling

Continue to cultivate relationships with account key players. Be the go-to person for your global customers.

Self-motivated, results-oriented, and able to work independently.

Benefits :

Competitive Compensation : Enjoy competitive pay with opportunities for performance-based bonuses and commissions, commensurate with experience.

Training : Receive comprehensive training from our deep knowledge base to become an expert in industrial labeling solutions.

Flexible Work Environment : Work in a dynamic and supportive environment that promotes work-life balance.

Health Benefits : Access to health insurance and other benefits.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Schedule :

Day shift

Supplemental Pay :

Bonus opportunities

Performance bonus

Work Location : Remote