Technical Customer Support Representative

Technical Customer Support Representative

PrideStaff is hiring for a Technical Customer Support Representative for a growing aviation company in Bend, OR. In this role you will operate as the critical link between aviation customers, and the internal production team. In this role you will act as a central hub of information, navigating internal software to address technical customer questions regarding various aviation products and serving as a high-level communicator balancing aviation production standards with a professional customer experience.

Primary Responsibilities

• Diagnostic Troubleshooting : Investigate customer technical inquiries, identify root causes, and provide accurate resolutions.
• Production Liaison : Act as the primary bridge between the customer and the production floor, ensuring that technical specifications are met.
• Professional Communication : Maintain phone correspondence, providing an expert and helpful "voice" for the company.

Qualifications

Training & Mentorship

This role works directly under a Senior Technical Lead, shadowing their daily workflow to learn the intricacies of specialized aerospace products.