Desktop Support Technician

Desktop Support Technician

Req number : R6591

Employment type : Full time

Worksite flexibility :

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Technician ready to take us to the next level! If you have Dell / HP PC hardware configuration and troubleshooting skills and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This position will be full-time and onsite in Trenton, NJ.

What You'll Do

This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware / software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Package and deploy software via Microsoft Intune

Configure Zscaler Private Access (ZPA) policies and groups

Support hardware replacement and device setup

Troubleshoot Windows 11 auto-enrollment and security features

Assist with Android and cross-device enrollment

Migrate users from Avaya to Microsoft Teams Phones

Provision and manage accounts across Azure AD, GitHub, Salesforce

Respond to Tier 1 / 2 technical support requests

Maintain system setup and support documentation

What You'll Need

Required :

3 years of IT support or endpoint administration experience

Windows 11 OS configuration and troubleshooting skills

Dell / HP PC hardware configuration and troubleshooting skills

Proficient with Intune AND Azure AD

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience

Familiarity with Microsoft 365 account management

Experience with ZPA or similar Zero Trust access tools

Familiarity with GitHub and Salesforce

Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows

Preferred :

• Public-sector or multi-project environment experience is a plus

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-BS1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$35p / h - $43p / h

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.