Mobile Associate, Store-in-Store, Bilingual Preferred | Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package as part of Total Rewards. Employees enjoy wealth-building opportunities through annual stock grants, an employee stock purchase plan, 401(k), and access to money coaches.

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously evolve with technology innovations, customer needs, and the Retail experience. They excel at building and deepening relationships with customers through meaningful interactions and are passionate about educating, demonstrating, and recommending solutions. They exceed performance targets by doing the right things in sales and delivering exceptional customer experiences.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve via the T-Mobile app, deepening relationships and satisfaction.
• Complete training on the in-store experience, new skills, products, processes, and knowledge of systems and resources. Review personal results, current promotions, and Hub updates to be customer-ready. Partner with nearby stores to onboard customers. Participate in skills practice, knowledge sharing, store operations, and opening / closing procedures. Carry keys to kiosk cabinets, lock / secure assets, and report lost keys or assets to the manager.
• Be customer-obsessed : be passionate, friendly, and engaging. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, manage Be-Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail when needed.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

DOT Regulated

Compensation

Hourly Base Pay : $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided with eligible training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

Full- and part-time employees have access to medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and an employee stock purchase plan; paid time off and holidays; parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability and life / AD&D coverage; voluntary insurance options. Discounts on mobile service and home internet, pet insurance, and commuter / transit programs are also available. For details, visit www.t-mobilebenefits.com.

Never stop growing : T-Mobile supports career growth and development. By applying, you participate in our values-focused culture and invest in your career growth.

Equal Opportunity and Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodations requests and not for general applications or inquiries.

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