Operations Manager

Job Description

Job Description

True North Hotel Group , an award-winning management and development company, is seeking an Operations Manager to join our team at our Springhill Suites in Wrentham, MA . We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Assist the General Manager with all hotel operations
• Clerical duties including reviewing financials, budgets, inventory, guest billing. Supervise guest ledger and direct bill revenue postings and accounts all credit card and check cashing and payment policies. Maintain and monitor the safe cash bank on a daily basis.
• Communication with staff and guests to ensure smooth operations and guest satisfaction. Promote good associate communication through associate feedback, oral and written communication, proper training and a minimum of one department meeting per month.
• Inspect and review hotel areas and departments.
• Resolving guest complaints concerning the front desk, billing inquiries or housekeeping issues.
• Understand and consciously use the Quore system.
• Follow proper key control procedures for issued keys.
• Participate in weekend Person in Charge (PIC).

SUPEPRVISORY RESPONSIBILITIES :

QUALIFICATIONS :

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information .