Principal Customer Success Manager

A company is looking for a Principal Customer Success Manager, Enterprise.

Key Responsibilities

Develop trusted advisor relationships with C-suite and executive-level customers to maximize value from the platform

Guide customers and account teams in creating Success Plans, including regular check-ins and strategic planning sessions

Engage with customers to drive product adoption and mitigate churn through proactive risk identification and intervention

Required Qualifications

8-10+ years of experience in Customer Success or account management with a complex SaaS product portfolio

Experience managing an Enterprise book of business with roughly 20 accounts

Proven ability to establish trusted advisor relationships with customer partners

Understanding of Jira and Confluence end-user use cases and configuration trade-offs

Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau