Regulation E Claims Specialist

Job Responsibilities

Responsibilities include but are not limited to :

• Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines.
• Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution.
• Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes.
• Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication.
• Document all investigative steps, findings, and communications in the bank's case management system.
• Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams.
• Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations.
• Participate in audits and compliance reviews related to claims handling and Reg E adherence.