Senior Community Program Manager
We're looking for a Senior Community Program Manager to lead strategic initiatives that strengthen how our global customer and internal communities connect, learn, and grow together. In this role, you'll oversee the planning and delivery of programs that empower customers to self-serve, share expertise, and engage meaningfully across digital and in-person spaces.
You'll partner closely with Product, Customer Success, Marketing, and Data teams to align community strategy with business goals, deliver measurable outcomes, and foster a culture of collaboration and customer advocacy.
This role requires a balance of strategic vision, operational discipline, and strong relationship-building skills. Location is flexible.
Responsibilities
Program Strategy & Leadership
- Design, launch, and manage large-scale community programs that drive customer engagement, product adoption, and retention
- Translate strategic objectives into actionable roadmaps and measurable outcomes
- Oversee the lifecycle of programsfrom concept through delivery and iterationensuring they meet scope, budget, and impact targets
- Partner with analytics teams to define KPIs and success metrics that demonstrate community and business value
- Drive a culture of experimentation and continuous improvement across community initiatives
Stakeholder Collaboration
Build and maintain trusted relationships with cross-functional partners including Product, Marketing, and Customer SuccessAlign program goals and execution across global regions and diverse audiencesInfluence stakeholders at all levels through clear communication, data-driven insights, and well-structured storytellingChampion the voice of the community internally, ensuring user feedback informs decisions and prioritiesOperational Excellence
Implement scalable processes, governance, and tooling for program tracking, reporting, and communicationIdentify dependencies and risks early, proposing data-backed solutions to keep programs on trackLeverage technology and automation to increase efficiency and consistency across community operationsDrive transparency through structured reporting, dashboards, and executive updatesCommunity Engagement & Enablement
Partner with Community Managers to foster active participation and peer-to-peer support in community channelsDevelop frameworks and playbooks that enable teams to deliver consistent, high-quality community experiencesCollaborate with the Community Leadership team to plan and deliver program messaging across multiple touchpoints (email, events, Slack / Teams, newsletters, etc.)Represent the Community organization in internal forums and external events, articulating impact and vision with clarity and enthusiasmLeadership & Mentorship
Mentor and guide Community and Program Managers to strengthen program execution and collaboration skillsPromote accountability, and innovation within the teamModel inclusive leadership that respects global and cultural diversity across community audiencesMinimum Qualifications
Proven success designing and delivering scalable programs that drive measurable engagement, adoption, and business valueExceptional communication skillsable to translate technical detail into compelling, business-aligned narrativesStrong stakeholder management and influencing skills across all levels of an organizationProficiency in program management and collaboration tools (e.g., Asana, Airtable, Quip, or similar)Deep understanding of digital communities, online engagement strategies, and customer experience designStrong analytical mindset with the ability to interpret data and translate insights into actionAbility to travel occasionally for team meetings, eventsBA / BS degree or equivalent experience.5+ years in program or community management within a large, cross-functional, or global organization.The Ideal Candidate
Are passionate about connecting people, ideas, and innovationThrive in fast-moving, ambiguous environments where collaboration drives resultsLove transforming insights into scalable, human-centered solutionsHave a growth mindset and a "fail fast, learn faster" approachCare deeply about customer success and community impact