Multi Store Operations Manager

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Wellness resources

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Multi Store Operations Manager (MSM) participates in the management activities (staffing, productivity, IT, tax prep work, and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. The MSM drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

What you'll do here :

• Lead recruiting efforts and manage the interviewing process of employees for the assigned area. Manage leads from multiple lead sources.
• Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Review and approve work schedules and timecard approvals, monitor time tracker during all shifts, work with Human Resources on any employee relations issues or complaints and training.
• Ensure all assigned locations meet company standards including but not limited to : office setup, buildouts and breakdown, technology setup, telecommunications, office supplies, and facilities maintenance. Maintain relationships with property managers and landlords.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitor GL & P&L performance and hold / void / reject, discount reports, and productivity reports for the assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control, and tax return count in the assigned area.

Skills you'll bring for success :

• College Degree and / or equivalent related business experience.
• Course of study in management or in tax preparation and / or accounting preferred.
• Two years' previous management or supervisory experience required.
• Proficiency with a variety of computer setups and software applications such as Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

Flexible work from home options available.

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