Customer Service Representative
CFSDublin, OH, US16 days ago
Job type
- Full-time
Job descriptionOne to two years related customer service experience Ability to understand and follow written and verbal instructions
JOB DESCRIPTION
$18 - $19 / hr
JOB TITLE : Customer Service Representative
SUMMARY : Providing excellent customer service to contract holders, ensuring professional and efficient service.
DUTIES AND RESPONSIBILITIES :
- Answers contract holder inquiries via phone and / or email
- Makes clear detailed notes in system concerning contract holder inquiries
- Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
- Explain procedures to contract holders including but not limited to : How to begin a claim; current claim status and / or explain address requests; processes requests; for reprints of confirmation letters
QUALIFICATIONS :
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Customer Service Representative • Dublin, OH, US