Dispatcher

Position Description :

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date : 11 / 24 / 2025

Role Summary :

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Performs intermediate level of work related to dispatching.

Communicate through various media channels including :

• Phone
• Email
• Microsoft Teams
• Electronic messaging to communicate to internal and external customers

Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower.

Manage work schedule to ensure appropriate resources are available.

24 / 7- 365 Days operation, Including holidays and Graveyard shift- (10 : 00 pm to 6 : 00 am MST)

Utilize multiple technology platforms including :

Assist customers and employees in person and via telephone and Microsoft Teams regarding account.

Information and service order requests including but not limited to :

Process and prepare reports and records including but not limited to :

Position Requirements :

What You Will Need

Knowledge of scheduling principles and practices.

Demonstrated ability to communicate and exchange information or instructions.

Experience in use and function of office equipment including computers and applicable software.

Knowledge of the application of basic arithmetic : addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested) Knowledge of customer accounting and information center policies and procedures.

Experience and training related to :

Mobility to travel in and around office facilities.

React immediately to emergency situations to prevent injury to self and others.

Able to operate tools and equipment required.

Communicate and exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.