Customer Service Rep I

Customer Service Representative

Do you like a variety in your work and like working with the public? We are looking for a new team member to join our team as Customer Service Representatives. In this role, you will be providing front desk duties to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested need of the clients in-person and over the phone, providing rapid and accurate screening and referrals.

This position is located at our East Public Health Center in Lombard, with the following shifts : Monday, Wednesday, and Friday from 7 : 45 am to 4 : 15 pm or 8 : 00 am to 4 : 30 pm. Tuesday and Thursday from 7 : 45 am to 4 : 15 pm, 8 : 00 am to 4 : 30 pm, 10 : 30 am to 6 : 00 pm or 11 : 00 am to 7 : 00 pm. Rotating weekly shifts. Flexibility to travel to other centers and provide coverage as needed.

The starting pay for this position is $15.77 per hour (May increase depending on experience) PLUS a full benefit package. As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes : 12 Paid Holidays per year, 12 Paid Vacation days, 12 weeks of paid paternal leave, 5 paid personal days along with paid sick time. This is also a pension eligible, IMRF Retirement Account position. We are also a qualifying employer under the Public Service Loan Forgiveness Program, and we offer Tuition Reimbursement. If your passion is a desire to help others and to make a difference in people's lives, then apply today and join our team.

Responsibilities

• Provides general and specific information regarding departmental policies, procedures, and programs to the public.
• Conducts pre-screening activities; directs individuals to the proper location, resource, and / or staff.
• Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
• Notifies staff promptly when an individual arrives for an appointment.
• Answers phones; receives and / or identifies and resolves complaints in accordance with department policies, practices, procedures, and standards.
• Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents / clients in response to direct inquiries regarding services, locations, and other matters, or refers questions to appropriate parties.
• Follow-up calls, and source referrals for review by supervisor; schedules appointments; operates a personal computer.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Maintains required training.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned based on operational needs.

Requirements

Some experience working in a human / social service-related field preferred, along with customer service experience. Bilingual applicants are encouraged to apply. Must attend paid HR new hire orientation in Wheaton.