Service Manager

Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companiesDobbs Peterbilt and Western Truck Centerrepresenting top commercial truck brands such as Peterbilt, Volvo, Mack, Autocar, and Hino across Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

General Job Summary

This position will be responsible for managing the assigned Service Department operations with the objective of achieving planned sales and profitability objectives while adhering to the Company's established procedures for business conduct, safety, and personnel administration.

Responsibilities

• Assist in developing an annual department business plan and continuous improvement plans.
• Manage staffing levels and assigned work hours to meet customer needs and maximize profitability.
• Recruit, interview, hire, provide feedback, document performance, and promptly address issues.
• Assess daily work operations to enhance the department's efficiency and productivity.
• Assure technician certification and training are kept current and meets product demands.
• Manage the process of opening repair orders including customer signatures, estimates, and payment methods in advance of work initiation.
• Work closely with Parts Manager to ensure the timely ordering, stocking, and receiving of shop parts.
• Implement corrective action when internal processes cause costly delays and excessive downtime.
• Assure 100% compliance to Company's credit and cash management policies.
• Complete repair order reviews and closures of less than 3 days from work completion for non-warranty.
• Manage warranty repairs per Peterbilt, Caterpillar, Cummins, Eaton, and TRW authorization and warranty parts return requirements, as well as forward warranty repair orders to Warranty Administrator within 2 business days of work completion.
• Monitor the quality of work to ensure high customer satisfaction and minimal repair comebacks.
• Manage customer relation issues in a professional, productive, and prompt manner.
• Ensure shop equipment and tooling is properly controlled and secured.
• Initiate purchase orders for shop equipment and obtain authorization for expenditure as required.
• Monitor safety and environmental compliance and advise senior management of potential risks.
• Recommend investments in equipment, facilities, personnel, or other to improve operations.

PacLease Responsibilities

• Manage assigned fleet including preventative maintenance, repair processes, and work analysis.
• Ensure vehicle maintenance tracking system is continually updated.
• Manage the process of opening PacLease repair orders including customer signatures, estimates, and payment methods in advance of work initiation.

Minimum Job Qualifications

• 18 years of age.
• High school graduate, GED, or 1 year of

Benefits

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave.

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