Retail Team Manager (TN, Knoxville / Alcoa)

Retail Team Manager (TN, Knoxville / Alcoa)

At Five Star Breaktime Solutions, the Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities : + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all programs, promotions, new and conversion market installations. Essential Duties & Responsibilities : + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include : client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates / executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily / weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safety policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications : + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and / or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications : Excel, Word, Power Point, and Email. General Requirements : + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits : + Full-Time Employee Benefits Package Includes : Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions : Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO / Veteran / Federal Contractor Location - TN, Knoxville / Alcoa - TN