Application Engineer - Dental - PST

SHINING 3D DENTAL :

Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient for dental practices and labs around the world. With a rapidly expanding product ecosystem—including intraoral scanners, 3D printers, dental design software, and integrated cloud tools—we empower clinicians and technicians to deliver precise, streamlined patient care.

Shining 3D is seeking a skilled and motivated Dental Application Engineer (AE) to support our digital dentistry customers across both Pre-Sales and Post-Sales functions. This role plays a critical part in helping practices and labs adopt and succeed with our scanning, printing, and CAD / CAM workflows.

You will work closely with Sales, Product, Engineering, and Training teams to deliver exceptional customer experiences, provide technical expertise, and ensure smooth implementation and long-term success with Shining 3D solutions. The ideal candidate combines strong technical skills with customer empathy, clear communication, and a passion for digital dentistry.

This role is fast-paced, highly collaborative, and well-suited for someone who enjoys problem-solving, teaching, and supporting customers across a wide range of technical touchpoints.

ESSENTIAL FUNCTIONS :

• Provide customer-facing sales support to resellers and end users.
• Create internal and external technical user guides.
• Provide technical training to resellers and end users.
• Repair scanners and printers as needed.
• Showing empathy towards customer complaints and sensitive situations.
• Communicate customer / reseller requests and complaints to R&D.
• Evaluating new products and testing new software / features.
• Ability to travel up to 30% of the time to assist customers / resellers on site and to travel to exhibitions.

REQUIREMENTS :