Customer Service Representative

Customer Service Representative

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including : generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance, health & wellness suite, company-paid additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS : We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE : As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

MINIMUM QUALIFICATIONS : Working knowledge of Microsoft Office Suite, high school diploma or equivalent, present a professional appearance, able to work a 40-hour (minimum) workweek, willing to work minimal overtime as needed.