Talent.com
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Utah StaffingLayton, UT, US
22 hours ago
Job type
  • Full-time
  • Remote
Job description

Director Of IT (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
    • Create a job alert for this search

    Director It • Layton, UT, US

    Related jobs
    • Promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    Delivery Driver - Flexible Onboarding

    Delivery Driver - Flexible Onboarding

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    Director of Marketing

    Director of Marketing

    JobotKaysville, UT, US
    Full-time
    Hiring a Dir for our marketing team - Website management / Web Development / Demand Generation.This Jobot Job is hosted by : Cam Strahm. Are you a fit? Easy Apply now by clicking the "Apply Now" butt...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPAMorgan, Utah, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Consumer Insights Contributor

    Remote Consumer Insights Contributor

    Earn HausGrantsville, Utah, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 1 day ago
    • Promoted
    Restaurant Delivery - Onboarding / Onboard

    Restaurant Delivery - Onboarding / Onboard

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    Psychological Operations Specialist

    Psychological Operations Specialist

    United States ArmyCroydon, UT, US
    Permanent
    As a Psychological Operations Specialist, you'll be an expert at persuasion.You'll assess and develop the information needed to influence and engage specific audiences. You'll broadcast important in...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Director, IT (Telecom) - REMOTE

    Director, IT (Telecom) - REMOTE

    Utah StaffingWest Valley City, UT, US
    Remote
    Full-time
    The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem.This role oversees cloud-...Show moreLast updated: 8 hours ago
    • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMDMorgan, UT, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionHuntsville, Utah, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 25 days ago
    • Promoted
    Delivery Driver - Sign Up in Minutes

    Delivery Driver - Sign Up in Minutes

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    Restaurant Delivery - Flexible Schedule

    Restaurant Delivery - Flexible Schedule

    DoorDashMorgan, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsTooele, UT, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 5 days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionHuntsville, Utah, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 25 days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionHuntsville, Utah, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Director, Housing Operations

    Assistant Director, Housing Operations

    Weber State UniversityOgden, UT, United States
    Full-time
    Assistant Director, Housing Operations.The Assistant Director of Housing Operations assists the Director by providing day to day leadership and oversight of complex administrative processes support...Show moreLast updated: 26 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    AlliedTravelCareersHolladay, UT, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Holladay, Utah, 84124!. Ready to start your next travel adventure? LRS Healthcare offers a full ...Show moreLast updated: 30+ days ago