Workforce Management Analyst

A company is looking for a Workforce Management Analyst II (Remote).

Key Responsibilities

Forecast call volume and resource requirements, developing staffing plans and schedules to meet service level objectives

Analyze call volume and staff forecasting to generate effective work schedules and maintain data integrity in scheduling databases

Participate in planning meetings, assist in mentoring staff, and carry out special projects as assigned

Required Qualifications

Bachelor's Degree or 4 years of relevant work experience in lieu of a degree

3 years of experience in service center operations or scheduling / forecasting within a call center environment

Proficient in Microsoft Applications including Word, Excel, and Access

Strong statistical and analytical abilities

Ability to work independently and collaboratively while managing multiple demands