IT Support Specialist

Road Ranger, a growing multi-state Travel Center company, is seeking to add an IT Support Specialist to its IT Team! We're looking for an individual with direct hands-on experience supporting Windows 10 and 11 workstations, both software and hardware as well as a basic level of support & troubleshooting experience with related IT systems and processes such as user access, administration, software installation, printer mapping, switches and networking equipment. The ideal candidate is passionate about technology and enjoys working with it. This passion drives you to help your peers and those you support better leverage their technology tools by teaching them how systems work and how to avoid problems in the future.

Position Summary :

The IT Support Specialist performs IT ticket handling, troubleshooting, and technical support to Road Ranger employees in our offices and stores. Working alongside your peers on the IT Operations team, your goal is to ensure Road Ranger can conduct business using its IT systems. When IT challenges arise, you bring your know-how and drive to help to resolve problems as efficiently as possible. You're organized and able to follow, create, and update documentation. You are a good communicator, able to help end users understand, as well as able to effectively engage assistance from your peers when needed.

Essential Duties & Responsibilities :

• Process inbound tickets, set priorities, assign, schedule, and communicate to requestors.
• Perform IT troubleshooting including diagnosing problems, making repairs, or securing resources needed if unable to make immediate repairs.
• Handle purchasing as needed for repairs, to replenish remote logistics stock, for end user equipment upgrades, and similar.
• Perform computer and retail store equipment (Point of Sale systems and similar) imaging and configuration.
• Perform in the IT on-call rotation. Every other week on-call on an emergency basis to Road Ranger personnel.
• This includes after-hours and weekend on call duties. Each week on-call includes a $300 per week on-call premium.

Education & Experience :

Other Qualifications :

Benefits :

We offer our employees a wide variety of competitive benefits to support their health and wealth, such as :

Pay Range : $45,000-$65,000 annually

Join the Road Ranger family and see how far your drive can take you! At Road Ranger, we aim to provide drivers with the warm hospitality, top tier fuel, quality food, and essential products they need along their journey. We owe our success to our friendly, driven employees who thrive in our fast-paced environment.

Road Ranger is a proud equal opportunity employer. We are committed to equal employment opportunities, regardless of age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status or civil partnership / union status, veteran status, citizenship, pregnancy, genetic information, physical or mental disability, or any other status or characteristic protected by federal, state or local law.