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Implementation Consultant
Implementation ConsultantFairygodboss • Tempe, AZ, US
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Implementation Consultant

Implementation Consultant

Fairygodboss • Tempe, AZ, US
2 days ago
Job type
  • Full-time
Job description

Unlock Your Career Potential : Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities

  • Consult with clients to deliver a comprehensive ADP solution
  • Guide and drive the client towards the best solution for their business needs
  • Analyze existing systems, interface requirements, business processes
  • Partner with clients to understand their business and related needs
  • Incorporate new processes, tools, and approaches when recommending an ADP solution
  • Utilize broad knowledge to recommend solutions to the client when appropriate
  • Understand client business issues and concerns and recommend and implement appropriate solutions
  • Build long-term relationships and trust
  • Interact / collaborate with ADP associates in sales and customer service
  • Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise

Qualifications Required

  • At least 3 years of experience working in a client service / customer service environment
  • At least 1 year of business consulting experience
  • Must be bilingual in English and Spanish
  • Bachelor's degree or equivalent in education and experience

    • Preferred Qualifications

  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
  • Strong client relationship skills including the ability to influence and guide clients to the best solutions
  • Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to recognize procedural issues as they arise and escalate appropriately
  • Demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and familiar with various operating systems
  • Excellent analytical and time management skills
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office

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    Implementation Consultant • Tempe, AZ, US