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Desktop Engineer (Tier 3)
Desktop Engineer (Tier 3)Information Consulting Services • Camden, NJ, US
Desktop Engineer (Tier 3)

Desktop Engineer (Tier 3)

Information Consulting Services • Camden, NJ, US
30+ days ago
Job type
  • Part-time
  • Quick Apply
Job description

Title: Desktop Engineer / Support Consultant

Location: Camden, NJ

Onsite / Hybrid / 3/days

Duration: One year

Start: ASAP

US citizen, GC only accepted. NO OPT's

Desktop Engineer / Support Consultant - Required skills - MUST HAVES:

  • Experience with ServiceNow
  • Software Asset Management Pro
  • Unauthorized software items
  • License compliance
  • Hardware Asset Management
  • Incident and task management
  • Knowledge around desktop applications (Windows and MAC
  • Help determine why certain applications are now showing as installed/uninstalled on PCs/Mac
  • General Software Licensing knowledge
  • Familiarity on doing research around software titles and licensing structures
  • Customer service focus
  • Able to work with end users to remove remediate software where needed
  • Able to work with end users and ask questions around need of installed software.
  • Experience with Office365
  • Configuration management skills required
  • Certifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus.
  • Ability to create complex software packages and distribute to end users via Microsoft SCCM
  • Experience with Active Directory and GPOs a plus but not required
  • 4-6 years of related experience

Desktop Engineer / Support Consultant - Summary: The consultant is responsible for maintaining and improving the end user computing hardware and software environment that the client staff uses on a daily basis. This position acts as a liaison to our end user community within the Regional office. This position is responsible for monitoring and ensuring resolution of all tier 3 tickets are resolved within SLA. This position manages medium to large projects and follows IT project methodology.

Desktop Engineer / Support Consultant - Primary Responsibility:

  • Obtain business requirements, perform initial analysis, provide budget estimations, research and propose computing solutions for implementation as well as plan and implement those solutions.
  • Responsible for developing project timeline and delivery of medium to large scale projects.
  • Identify and document business requirements and opportunities to improve end user computing.
  • Research best practices and design solutions.
  • Evaluate products both hardware/software and prepare justification and recommendations for procurement.
  • Presents solutions to client IT management for inclusion in the IT Project Portfolio.
  • Responsible for documenting process and procedure to support end users.
  • Responsible for after hours support calls from client staff and the client IT Helpdesk.
  • Responsible for identifying process improvement opportunities to increase customer satisfaction rating.
  • Responsible for accurately tracking corporate assets and license compliance using Microsoft’s SCCM and InTune that is integrated into ServiceNow.
  • Testing and implementation of client and server based applications.
  • Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.
  • Installation of end user hardware and software.
  • Dispatch and manage third party vendors for on-site support.
  • Accountable for closure of helpdesk cases within documented Service Level requirements.
  • Total responsibility and accountability for ticket resolution from inception to closure for all issues reported.

***Submissions must include***

Candidate’s full name

Candidate’s contact information

Candidate’s current location

Candidate’s availability & immigration status

Candidate’s rate confirmation

All placements and submissions will be subject to required background and drug checks.
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Desktop Engineer (Tier 3) • Camden, NJ, US

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