California Licensed Customer Support Rep

A company is looking for a Customer Support Representative, Level 1.

Key Responsibilities

Manage and prioritize a high volume of customer support tickets via phone and chat, ensuring timely resolution of software-related issues

Serve as the first point of escalation for customer service representatives, providing guidance and handling complex cases

Proactively identify and report technical issues, maintaining thorough records of customer interactions and solutions

Required Qualifications

Up to 2 years of experience in a similar role or high volume contact center environment

Solid understanding of cloud-based technologies and systems

Ability to troubleshoot moderately complex problems and document inconsistencies in application behavior

Demonstrated initiative and eagerness to learn in a fast-paced environment

Good understanding of trades industries is highly desirable