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Field Sales Support FSS P-NH

Field Sales Support FSS P-NH

Cedar Valley ExteriorsPortsmouth, NH, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Cedar Valley Exteriors is seeking a detail-driven and highly organized FSS (Sales Team Support Specialist) with direct experience in the roofing and siding insurance restoration industry . This role is vital in supporting our sales team by handling critical tasks related to insurance scope review, supplement preparation , and ensuring our crews have accurate, complete project documentation before build day.

This person will serve as a key liaison between sales reps, estimators, insurance adjusters, and production teams to maximize job profitability and ensure customer satisfaction on every storm restoration project .

Key Responsibilities :

  • Review insurance estimates (primarily Xactimate scopes) for residential roofing and siding projects.
  • Identify missing or underpaid line items and prepare detailed supplement packages with proper documentation and justifications.
  • Communicate directly with insurance adjusters and carrier representatives to negotiate supplements and scope revisions.
  • Collaborate with the sales team to confirm approved work scope aligns with signed contracts and customer expectations.
  • Assist in creating and maintaining job files, contracts, material orders, and internal project checklists.
  • Upload and track documents and communication in project management software (e.g., AccuLynx, JobNimbus).
  • Ensure crews have accurate build information and that jobs are scheduled in coordination with material and labor availability.
  • Stay current with local building codes, manufacturer requirements, and insurance guidelines to support accurate scope and supplement development.
  • Support ongoing internal training and process improvements related to insurance restoration workflows.

Required Qualifications :

  • Experience in roofing / siding sales support, insurance supplementing, or storm restoration.
  • Working knowledge of Xactimate scopes , roof measurements, and siding system components.
  • Familiarity with insurance claims processes in storm restoration (hail, wind, etc.).
  • Excellent communication and negotiation skills for dealing with insurance reps and internal teams.
  • Highly organized and capable of managing multiple job files and deadlines.
  • Experience with roofing CRMs / project management platforms (e.g., AccuLynx, JobNimbus, Roofr, etc.).
  • Proficiency in Microsoft Office (Excel, Word) and PDF editing tools.

    • Preferred Qualifications :

  • Prior experience working with roofing contractors, insurance restoration firms, or public adjusters .
  • Xactimate proficiency or certification is a strong plus.
  • Familiarity with EagleView, Hover, or similar measurement tools.
  • Knowledge of common roofing and siding manufacturer specifications (GAF, CertainTeed, LP SmartSide, etc.).
  • Bilingual (English / Spanish) is a plus.

    • What We Offer :

  • $50,000 - $80,000+ based on sales teams numbers
  • Paid time off and paid holidays
  • Opportunity for growth in a family-owned fast-paced, high-volume restoration company
  • Supportive family team culture and ongoing training

    • If you're a detail-oriented professional who understands how insurance restoration really works and you're ready to help drive successful roofing and siding projects from scope to completion, this role is for you.

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    Field Sales Support • Portsmouth, NH, US