Technical Services Analyst

Job Description

Job Overview and Why Work Here

We are seeking a self-motivated and energetic Technical Services Analyst to work on-site with clients across multiple locations, including within and outside of Orange County. The ideal candidate will bring a proven foundation of customer service experience, excellent communication skills, and strong technical problem-solving abilities in a fast-paced environment.

Responsibilities and Duties

Install, calibrate, and test IT equipment and peripherals

Monitor system operations to identify and resolve potential issues

Perform system and software integration as well as hardware troubleshooting

Support technical dress rehearsal efforts for IT projects

Conduct data analysis as required

Manage basic operating system functions (Windows 7 and above), including adding and removing users

Ensure optimal operation of technical equipment through monitoring and maintenance

Requirements

Strong customer service, organizational, and time management skills

Hands-on technical aptitude with willingness to learn new technologies

Background in desktop support, including peripherals and related processes

Fundamental knowledge of networking, hardware, and software

Understanding of network infrastructure and software applications is a plus

Excellent troubleshooting and critical thinking skills

Ability to prioritize, multitask, and meet deadlines with attention to detail

Proficiency with Microsoft Office Suite

Flexibility to travel within the United States for technical projects

Requirements

Preferred Qualifications

3+ years of experience with a B2B service provider

Relevant professional certifications (ITF+, A+, N+, S+ preferred)

Additional Information

A reliable personal vehicle is required for this role

Mileage reimbursement will be provided