Service Technician II

Service Technician II

The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing resident maintenance requests, performing repairs, and ensuring homes remain in excellent condition. Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple tradesincluding plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory. Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to residents.

Essential Duties

• Ensure all maintenance and repairs comply with company policies, building codes, and state / federal regulations.
• Identify and report hazards or unsafe conditions promptly to prevent safety risks.
• Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.
• Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests.
• Prioritize maintenance requests based on urgency and impact on resident comfort and safety.
• Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.
• Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
• Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.
• Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.
• Other duties may be assigned by the manager based on company needs.

Working Conditions

Required Education and Experience

Preferred Education and Experience

Required Knowledge

Required Skills

Work Styles & Behaviors

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.