Customer Success Manager

Job Description

Networks Connect is conducting search on behalf of our client, MAVPAK, who is seeking a highly organized and detail-oriented Client Success Manager to join their team. This is a fast-paced, customer-focused role responsible for managing day-to-day relationships with key accounts.

The ideal candidate thrives in a dynamic environment where quick-turn tasks, shifting priorities, and constant communication with customers and suppliers are part of the daily rhythm. This person should enjoy multitasking, problem-solving in real time, and maintaining strong relationships built on reliability and proactive communication.

About MAVPAK

MAVPAK is a leading provider of packaging and supply chain solutions, helping clients streamline operations, improve efficiency, and reduce costs through strategic partnerships and customized product solutions. Their team is dedicated to delivering exceptional service and long-term value to every customer we serve.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts (typically 30-40), ensuring exceptional customer service and satisfaction.
• Manage all aspects of account activity, including order processing, quoting, and follow-up.
• Collaborate with the sales and project management teams when quoting more complex or custom requests.
• Oversee shipping logistics for customer orders—ensuring accurate fulfillment, timely delivery, and proactive communication on order status or delays.
• Conduct regular customer evaluations, check-ins, and follow-ups to ensure accounts are running efficiently and achieving desired results.
• Identify opportunities to improve client processes, enhance productivity, and strengthen partnerships.
• Coordinate with internal teams to ensure accurate and timely communication, order fulfillment, and issue resolution.
• Maintain detailed and organized account records, tracking activity, communications, and order history.

Qualifications