Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative will be responsible for providing exceptional customer service in an effort to grow sales and increase profitability. This incumbent will be responsible for processing customer orders and expediting the delivery of products. This incumbent will be a highly driven individual that will continuously provide quick and friendly responses to all customers and manufacturer representatives in a timely, professional and pleasant manner. Work in conjunction with the sales team to provide elevated support to our growth initiatives. Continuously create an atmosphere of continuous improvement in sales and customer service excellence.

Essential Functions :

• Provide exceptional day to day customer support by continuously operating within our Core Values : Passion, Integrity, Continuous Improvement & Delivering Results
• Generates and distributes various documents and reports
• Act as the main internal point of contact for Sales-related inquiries, including serve as the liaison between internal departments, the Sales Representatives, and the customer including reporting on status of projects
• Continuously improve the customer experience by providing responses and ongoing product application assistance in a prompt and professional manner (within 24 hours)
• Establish and maintain customer master files on all assigned accounts within VCC Max to provide timely information, minimize quotation and order turnaround time, and to maximize accuracy and effectiveness. This includes quote follow-up and call documentation
• Add new customers to VCC Max upon first order with us. Track account notification preferences to properly notify customers when material is complete and ready for pickup if the customer doesn't have active users - conveys COD totals when necessary
• Preparing quotes and providing quote preparation support in order to respond to customer inquiries
• Consult with Regional Sales Manager on substantial and competitive quotes, as required
• Follow up on all outstanding quotations noting the date of follow up and results of quotation in VCC Max
• Liaison between departments in an effort to supply the customer or sales representative with up to date information, as required
• Ensures proper flow of paperwork to QA for Certifications and verifies pricing prior to invoicing
• Reviews customer order with current contract and standing customer requirements
• Ability to travel, primarily domestically, up to 5-10%
• Participate in national sales meetings / training and occasionally attend conferences and tradeshows
• This position reports directly to the General Manager and has no direct or indirect reports
• Must have the ability to wear all required Personal Protective Equipment (PPE)
• Ability to lift up to 40 pounds, although most frequent lift is up to 10 pounds

Other Important Details About the Role :

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities) :

Highly Qualified Candidates Will Also Possess These Qualifications :

Benefits :

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family's overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following :

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.