Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockFrankfort, IL, US
10 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #13536

    Create a job alert for this search

    Team Leader • Frankfort, IL, US

    Related jobs
    • Promoted
    Customer Service Team Leader

    Customer Service Team Leader

    Binny's Beverage DepotDowners Grove, IL
    Full-time
    The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Emagine EntertainmentFrankfort, IL, US
    Full-time +1
    The Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, solutions and services th...Show moreLast updated: 25 days ago
    • Promoted
    Team Member

    Team Member

    Pizza HutWilmington, IL, United States
    Full-time
    Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...Show moreLast updated: 30+ days ago
    • Promoted
    Team Sales Lead

    Team Sales Lead

    Rally HouseOrland Park, IL, US
    Temporary
    Love sports, fashion, and being in the middle of the action? Rally House is looking for a Team Sales Lead who's ready to energize the floor, coach their teammates, and make the store feel like game...Show moreLast updated: 30+ days ago
    • Promoted
    P / T Retail Store Associate - Chicago Premium Outlets, 6159, Aurora, IL

    P / T Retail Store Associate - Chicago Premium Outlets, 6159, Aurora, IL

    AdidasAurora, IL, United States
    Part-time
    We believe sport has the power to change lives.To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, ...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzSaint Anne, Illinois, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 30+ days ago
    • Promoted
    Mental Health Therapist

    Mental Health Therapist

    SonderMind CareersBeaverville, IL, US
    Full-time
    SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....Show moreLast updated: 8 days ago
    • Promoted
    Leadership Talent Community - Chicago Area

    Leadership Talent Community - Chicago Area

    Factory Motor Parts CoSouth Chicago Heights, IL, United States
    Full-time
    We're always looking to connect with exceptional talent as we continue to grow and strengthen our presence in the Chicago market. While we may not have immediate openings, we're focused on building ...Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockHammond, IN, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago
    • Promoted
    Drive with DoorDash

    Drive with DoorDash

    DoorDashSun River Terrace, IL, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, youll stay busy with a variety of...Show moreLast updated: 4 days ago
    • Promoted
    Warehouse Associate

    Warehouse Associate

    Michelin North AmericaChannahon, IL, United States
    Full-time
    Build a Career That Matters with One of the World's Most Respected Employers!.WAREHOUSE ASSOCIATE - ROLE MISSION.Support the Distribution Center Management in accomplishing distribution center prod...Show moreLast updated: 30+ days ago
    • Promoted
    ASSISTANT TEAM LEADER - pOpshelf

    ASSISTANT TEAM LEADER - pOpshelf

    Dollar GeneralBourbonnais, IL, US
    Full-time
    Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    McAlister's DeliMokena, IL, US
    Full-time
    As a shift leader, your responsibilities include training new associates, helping FOH run as smoothly as possible, and running your shift efficiently and effectively.Show moreLast updated: 30+ days ago
    • Promoted
    Shift Leader

    Shift Leader

    Insomnia CookiesNaperville, IL, United States
    Part-time
    E Chicago Ave, Naperville, IL (Suite 109).You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style s...Show moreLast updated: 30+ days ago
    • Promoted
    Member Liaison, Growth & Comm Engagement Spc (Chicagoland Area)

    Member Liaison, Growth & Comm Engagement Spc (Chicagoland Area)

    Illinois StaffingAurora, IL, US
    Full-time
    Member Liaison, Growth& Community Engagement Specialist.Molina Healthcare of Illinois is hiring a Member Liaison, Growth& Community Engagement Specialist. This role will be a hybrid of working in th...Show moreLast updated: 6 days ago
    • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashHopkins Park, IL, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, youll stay busy with a variety of...Show moreLast updated: 4 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockNaperville, IL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago
    • Promoted
    Block Advisor Associate Team Leader

    Block Advisor Associate Team Leader

    H&R BlockOlympia Fields, IL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago