Customer Success Manager - RepairPal

Customer Success Manager

Do you value transparency in businesses and want to help those businesses grow? The RepairPal Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our RepairPal Certified shop customers! As a member of the team, you will be committed to ensuring the long-term success and growth of our shop customers. This role will support the RepairPal function of our business. Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the United States. Large, trusted companies including USAA, CarMax, and Endurance Vehicle Services send their members and customers to RepairPal Certified shops for high-quality repairs at a fair price. In 2024, RepairPal was acquired by Yelp.

We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you'll do :

• Actively build and maintain relationships through monthly contact and regular check-ins with customers.
• Provide customers with training on RepairPal's platform.
• Drive customer retention and new business growth by being well versed in program offerings and building relationships.
• Coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success.
• Handle escalations and work to prevent cancellations.
• Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve / exceed monthly goals.

What it takes to succeed :

What you'll get :

Closing : At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human : race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.