Customer Success Team Lead

A company is looking for a Team Lead, Customer Success to manage a team and drive customer retention efforts.

Key Responsibilities

Manage and mentor a small team of Customer Success Managers while overseeing customer engagement and retention strategies

Handle a partial book of at-risk accounts, executing save plans and driving customer adoption

Collaborate cross-functionally to ensure seamless transitions between Save and Growth motions and operationalize customer success metrics

Required Qualifications

5+ years of experience in customer success or account management within a B2B SaaS environment

1+ years of experience coaching or mentoring peers in a team lead capacity

Proven success in stabilizing at-risk accounts and managing renewals end-to-end

Experience with digital and automated customer success programs

Resourceful and adaptable in fast-paced or ambiguous environments