Host - Maggiano's

Job summary:

Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests.

Essential functions:

Must be willing and able to:

• Determine proper amount of reservations to be accepted for each shift according to standing operating procedure
• Take all reservation calls and record necessary information
• Confirm applicable reservations according to standing operating procedure
• Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
• Maintain an accurate head count of guests seated in each station
• Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
• Check washrooms and coordinate with bus staff cleaning requirements
• Ensure that host desk and waiting area are kept clean and organized throughout the shift
• Sell and accurately account for gift certificate sales
• Move tables as needed for larger or smaller parties
• Relate to guests pleasantly and with good humor
• Communicate effectively with guests

Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait:

• Accurately quote wait time within 5 minutes
• Efficiently assign tables appropriate for parties being seated
• Accurately fill out and maintain host/hostess control sheet
• Anticipate needs of scheduled special parties
• Communicate seating needs to service, bus and other host staff
• Cordially inform the guest about where to wait and how wait system works

Requirements

Qualification standards:

Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills.

• Menu and specials
• Restaurant layout including table numbers and station numbers

Must be willing and able to:

• Meet personal schedule requirements punctually
• Be warm, sincere, outgoing in personality
• Stand for long periods of time while on duty
• Move safely throughout all areas of the restaurant
• Work amidst noise in confined crowded space
• Move chairs, transport high chairs and/or booster seats to tables when necessary
• Work nights, weekends and holidays