Senior General Manager

Join to apply for the Senior General Manager role at Maple & Ash .

We are a rapidly expanding, innovative hospitality group with a portfolio of high‑end dining destinations. Our group is known for creating exceptional guest experiences by combining culinary excellence with authentic, world‑class service. We are seeking a dynamic and experienced Senior General Manager to lead our team and uphold our commitment to excellence.

This is an opportunity to shape the future of fine dining in a fast‑paced and supportive environment. Our culture is built on a foundation of core principles that guide our every action, from guest interactions to internal team development. We believe in continuous improvement, giving more than we receive, and celebrating our passion for the industry.

Responsibilities

Operational Leadership

• Drive revenue and growth for each location while maintaining individual goals.
• Protect and uphold brand standards and the guest experience.
• Work closely with the Finance department to set and maintain proper financial goals and budgets.
• Collaborate with other departmental heads to develop financial plans and ensure company‑wide compliance.
• Manage costs of goods and hold each department accountable for their respective categories, providing solutions and corrections as needed.
• Ensure 100% customer satisfaction by auditing menu items and guaranteeing exceptional service.
• Rigorously monitor guest feedback and resolve all guest complaints while maintaining constant communication with the Corporate Office.
• Protect the guest experience by ensuring the environment, including music, lighting, and temperature, is consistently perfect.

Team Development

Qualifications

More detail about Maple & Ash – Miami part of Maple Hospitality Group, please visit https : / / culinaryagents.com / entities / 825510-Maple-%2526-Ash Miami.

Job Details

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