Product Operations Lead

Job Description

Position : Product Operations

Ideal Profile : Founder experience, Consulting / IB, Operations

Location : On-site, SF / Santa Clara (minimum 2 days per week in Santa Clara until SF office opens in late Q4 / early Q1; occasional travel thereafter)

Compensation : Salary range $150K - $210K + Equity

Overview

You'll lead the day-to-day and strategic operations behind product and customer experience. This role owns the rhythms, policies, and cross-functional execution that accelerate onboarding, enhance service quality, and turn customer insights into scalable systems all while ensuring delivery on time, budget, and quality.

What You'll Do

• Master the Product : Quickly gain deep expertise across all modules to serve as the internal authority.
• Lead Operations : Define and implement policies, SOPs, and controls across onboarding, delivery, and support.
• Drive Accountability : Establish operating cadences (weekly / monthly / quarterly), set OKRs / KPIs, and ensure target achievement.
• Optimize Processes : Streamline onboarding and adoption workflows to reduce time-to-value and boost utilization.
• Bridge Gaps : Implement short-term ops hacks to solve product gaps while defining long-term handoffs.
• Collaborate Cross-Functionally : Partner with Product, Engineering, Sales, CS, and Marketing to resolve friction and improve handoffs.
• Plan & Allocate Resources : Forecast demand, manage budgets, and align people, processes, and technology to priorities.
• Champion the Customer : Translate feedback and data into actionable insights for Product and Engineering.
• Leverage Data : Build dashboards (TTV, NPS, SLAs, cost per customer, etc.), run ad-hoc SQL analyses, and convert insights into execution.
• Manage Vendors & Tools : Select, negotiate, and oversee vendors supporting onboarding, analytics, and knowledge management.
• Ensure Compliance : Partner with internal teams to uphold data, security, and continuity standards.

Who You Are

Qualifications