Deployment Team Lead (Tier 3)

Job Description

Job Description

Description : Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

We’re a growing company looking for motivated professionals to join our team!

What We’re Looking For

The Overnight Team Lead oversees the nightly deployment operations for Scale’s global network rollout projects. This position ensures smooth execution of customer cutovers, manages shift performance, and coordinates directly with U.S. leadership to maintain deployment continuity between time zones.

Responsibilities

• Manage daily overnight shift operations and delegate work among deployment technicians.
• Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC.
• Serve as the Tier 3 escalation point for complex network and configuration issues.
• Track and report nightly metrics : cutovers completed, escalations handled, tickets pending action.
• Conduct daily handoff reporting through Confluence and Slack to U.S. Deployment Leadership.
• Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot.
• Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians.
• Participate in cross-team reviews and process improvement initiatives.
• Ensure compliance with SOPs, handoff templates, and shift reporting timelines.

Requirements :

Perks and Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.