Desktop Support Technician

Desktop Support Associate

The Office of Classroom Management (OCM) is responsible for the day-to-day operation and long range academic space planning, management, and maintenance of classroom spaces for the University of Miami campuses. The Desktop Support associate will lead in supporting OCM special events, classroom assignments, and classroom technology & maintenance for all General Purpose Classroom (GPC) spaces. This position is required to work evenings and occasionally during high peak times, which may fall outside of normal business operational hours.

Essential Job Functions

90% :

• Manage, maintain, and troubleshoot classroom technology and customer inquiries.
• Installs, maintains, troubleshoot, and operates multi-media audio and visual equipment in classrooms and other areas where student instruction takes place at the University of Miami.
• Monitors classroom equipment using interface / monitoring software and maintains status records of classroom technology software & hardware.
• Assist the OCM Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.
• Coordinates with the OCM Director in the procurement activities of classroom technology for University wide usage.
• Assist with planning, monitoring, and participates in equipment / system installations and testing of equipment.
• Communicates with OCM Director, vendors, faculty, students, and UM community when instructional technology malfunctions.
• Act as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.

10% :

Required Qualifications

Other Qualifications

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.