Houseperson

SUMMARY :  Maintain the cleanliness and appearance of the hotel. Provide customers with quality service in a timely and friendly manner. Operated washers and dryers, loading and unloading laundry from machines according to recommended capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, entrance and alley.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
• Clean and maintain the back of the house area.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Greet each guest you see with “Good morning” or (afternoon, evening).
• Quickly respond to guest requests in a timely and friendly matter.
• Follow procedures for entering and leaving guest rooms.
• Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.
• Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items
• Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines
• Operated linen feeder, and table linen ironing machines
• Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor

SUPERVISORY RESPONSIBILITIES :

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

LANGUAGE SKILLS :

MATHEMATICAL SKILLS :

REASONING ABILITY :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

(Please note :  Management reserves the right to change, modify, and / or alter any of the duties listed above to meet business demands).