Enterprise Microsoft Teams Telephony Architect

Enterprise Microsoft Teams Telephony Architect

Posted 3 days ago. Be among the first 25 applicants.

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi’s core values drive all aspects of the business, creating an enjoyable workplace atmosphere. We believe our people are the cornerstone of our success and value collaboration, career growth, and innovative ideas.

Military Veterans Encouraged to Apply

Military veterans are strongly encouraged to apply.

Job Description

We are seeking a technically experienced and solutions-driven Senior Microsoft Teams Voice Architect to lead deployment, configuration, and lifecycle management of Microsoft Teams Voice solutions in a secure, enterprise environment spanning over 800 sites. This role involves hands‑on technical work, solution development, and ongoing optimization of Microsoft Teams Phone System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate is comfortable managing complex telephony environments, supporting integration with enterprise workflows, and ensuring compliance with federal cybersecurity standards.

Requirements

U.S. citizenship is required.

Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.

This position is based onsite in Washington, D.C., five days per week, and requires up to 25% travel.

Qualifications And Experience

Bachelor’s Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience.

Minimum 8 years of experience in enterprise telephony or unified communications, with direct experience supporting Microsoft Teams Phone System.

Proficient in PowerShell scripting, Microsoft Teams Admin Center, and Microsoft 365 Admin Center.

Excellent troubleshooting skills and strong attention to detail.

Strong communication skills with both technical and non‑technical stakeholders.

Hands‑on expertise with Microsoft Teams Voice technologies : Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP / VoIP routing and dial plan design.

Preferred Qualifications

Experience migrating from legacy PBX to Microsoft Teams Voice.

Familiarity with government cybersecurity compliance frameworks (e.g., STIGs, FISMA, NIST).

Experience with integrating Teams Voice with third‑party systems or services.

Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate (or equivalent).

Responsibilities

Lead implementation and support of Microsoft Teams Voice services across 800+ locations, including dial plan design, SBC configuration, and integration with Operator Connect and Direct Routing.

Configure and maintain advanced Teams Voice features such as e911, call queues, auto‑attendants, voicemail, and number management.

Conduct infrastructure health checks and apply software, firmware, and security updates to telephony systems and components.

Manage development / test lab environments to validate VoIP devices and Analog Telephone Adapters (ATAs).

Integrate Teams telephony with enterprise systems, service desks, and ITSM workflows to support business continuity.

Apply and maintain STIGs, manage vulnerability scanning and remediation, and ensure PKI and certificate validity.

Use monitoring tools and dashboards to track uptime, performance, and usage trends; generate reports for stakeholders.

Serve as the escalation point for complex telephony issues, working collaboratively across IT, security, and operations teams.

Support junior engineers and staff through documentation, peer reviews, and technical guidance.

Compensation And Benefits

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our benefits include comprehensive health, dental, vision, pet, and legal insurance, 401(k) retirement matching, paid leave, paid holidays, health and wellness programs, employer‑paid life and disability insurance, professional development, education benefits, and more to help our team thrive on and off the job.

Veterans First Commitment

As a Service‑Disabled Veteran‑Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment To Diversity

NDi is an equal‑opportunity employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now

Take advantage of this unique opportunity to join one of the fastest‑growing companies in Federal contracting!

Salary : $128,692 - $139,579 per year

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