Front Desk Associate / Manager in Training
- Full-time
Job Description
Job Description
Benefits :Who We Are :
Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, wed love to hear from you!
Perks and Benefits :
- Direct career growth path to Management positions (Asst. Manager / Manager)
- Competitive hourly base pay, plus tips and sales bonuses
- Total Compensation - $23-28 / hr
- Opportunity for base pay increase / raise, contingent on monthly performance evaluations
- Complimentary service membership
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience in retail or restaurant
- Computer / Technology proficiency
- A passion for dogs and dog health & wellness!
- Willingness to work directly with dogs
- Reliable transportation
- Willingness to work in a smoke-free environment
- Drive membership sales through health and wellness education
- Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Base pay is $18- 21 / hr. Can expect $5-7 additional per hour based on tips and commissions incentives.
About the Position :
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires :
Who We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
Skills and Abilities :
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