Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Fort Mill, South Carolina. This is a long-term contract position where you will play a vital role in delivering outstanding service, managing customer accounts, and contributing to operational efficiency. If you thrive in a fast-paced environment and enjoy solving problems while maintaining excellent communication, this opportunity is for you.

Responsibilities :

• Manage customer accounts by processing orders accurately and ensuring timely follow-ups to meet client needs.
• Collaborate with internal teams to enhance service delivery and develop tailored solutions for customers.
• Support inventory optimization initiatives and contribute to process improvements that enhance scalability and efficiency.
• Maintain a high level of urgency and attention to detail when addressing customer inquiries and resolving issues.
• Handle multiple tasks effectively, balancing account management, customer interactions, and operational responsibilities.
• Provide exceptional service by answering inbound calls and addressing customer concerns promptly.
• Assist in implementing strategies to streamline workflows and improve overall customer satisfaction.
• Ensure accurate documentation and communication to maintain seamless coordination between teams and clients.
• Proven experience in customer service, preferably in a call center or high-volume interaction environment.
• Strong multitasking abilities with a proactive approach to managing responsibilities independently and collaboratively.
• Excellent organizational and problem-solving skills, with a commitment to delivering high-quality service.
• Proficiency in order entry and handling inbound and outbound calls.
• Ability to work effectively in a fast-paced setting and maintain attention to detail.
• Strong communication skills to ensure clear and efficient interactions with customers and team members.
• Familiarity with inventory and workflow optimization processes is a plus.