Medical Assistant Urgent Care Resource

Medical Assistant

Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Practice Overview

Provide care to community members for walk-in and non-emergent appointments. We service all ages, and our scope of treatment has a wide range based on patient need. MAs can expect to room patients, administer medications, assist with treatments, wound care, ortho care, point of care testing, vaccine administration, order supplies, run audits, and more.

Office Culture

This office has a busy but relaxed atmosphere. The team is small and works very close with one another. There are two to three MAs on staff daily depending on provider staffing and expected volumes.

Essential Functions

• Facilitates efficient and effective patient flow including preparing the patient for the visit / admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department / unit personnel.
• Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items / services according to standards.
• Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

Qualifications